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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Janette Hart

Janette Hart

October 23, 2026

5  out of  5
rating by Janette Hart
"Chaunte Toth made my yearly status very understandable. She helped immensely to be sure our coverages on our home and auto were what they needed to be!"
We responded:
"Thank you Janette! Welcome to our State Farm family!"
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brock lynch

October 22, 2026

5  out of  5
rating by brock lynch
"Cristal was super helpful and transparent walked me through the whole process on getting my first car insured on my own

Huge help"
We responded:
"Thank you for the 5-star review of Cara Castellow’s team - we really appreciate your kind words! "
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Justin Sanford

October 13, 2026

5  out of  5
rating by Justin Sanford
"Crystal over at the Ennis store is awesome to deal with, even if she’s calling to tell you your rates are rising to highway robbery levels. Everyone I’ve spoken to at this location is a polite and helpful bunch of folks. To who ever sets the rates on coverage can stuff it where the sun don’t shine ya corpo rat."
We responded:
"Hi Justin, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Ennis.  If you ever need help, we are just a phone call away!  - Your State Farm Agent, Cara Castellow "
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Frances Middleton

October 13, 2026

5  out of  5
rating by Frances Middleton
"Very accurate
About policy n coverage . Very friendly n nice to talk to ,happy with the information I got"
We responded:
"Thank you so much for your wonderful feedback of us here at Cara Castellow’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Cara Castellow’s Insurance Team "
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Karsyn Miller

October 12, 2026

5  out of  5
rating by Karsyn Miller
"Miss Shelley took care of me and started off my experience with State Farm!! She was the best!!! You guys have some amazing employees who care 🩵"
We responded:
"Thanks so much for the fantastic rating, Karsyn! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Fiery Praise

October 12, 2026

5  out of  5
rating by Fiery Praise
"The experience I have was very exceptionally and unique. Cristal was my agent and she assisted me in such an amazing way. She took her time with me and explained everything in Complete detail and answered all my questions. We had such a connection and it felt like she was looking out for what was best for me. The experience felt very personal. Thank you, Cristal you are truly amazing. Just keep being yourself. And may God bless you abundantly"
We responded:
"Thanks so much for the amazing review, Fiery! We really appreciate your support here in Ennis. Just reach out anytime if you need us - we’re here for you. "
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Christopher Shimek

October 9, 2026

5  out of  5
rating by Christopher Shimek
"Wade Shimek received exceptional services. He is very happy with his coverage ."
We responded:
"Thank you so much for the 5 stars, Christopher! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Denise Avery

October 7, 2026

5  out of  5
rating by Denise Avery
"This company keeps me in the loop about all my policies. Also does recommendations if needed but doesn't pressure me to make changes."
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Ennis to know you had such a great experience with us. "
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K S

October 2, 2026

5  out of  5
rating by K S
"Crystal was an absolute professional and I felt 100% like I was getting the best deal for me and my family! Thank you!"
We responded:
"Wow, thank you for the 5-star review, K! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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jose gonzalez

October 1, 2026

5  out of  5
rating by jose gonzalez
"As a new member to state farm I can assure you, you will be taken care of. Had issues with USAA and the representative (Shelley) was very helpful. She broke down the options and guided me through everything effortlessly. At the end I have more coverage for a lower price."
We responded:
"Thanks so much for the fantastic rating, jose! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
Profile photo of Mark Padilla

Mark Padilla

October 1, 2026

5  out of  5
rating by Mark Padilla
"Luke Erwin from Cara Castellow’s team was great to work with when setting up our new car and home owners insurance policies. He took the time to answer all of our questions and address all of our concerns. He also helped get one our adult children setup with their own car and renters policies. I highly recommend him!"
We responded:
"Mark, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Cara Castellow and Team "
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Jonny Castillo

September 30, 2026

5  out of  5
rating by Jonny Castillo
"Im a little bias but Cristal was so helpful setting up my auto insurance. She has been so helpful from walking me through the app, directing me in the right direction for documents needed and setting up the drive safe and save. If you need someone professional she is the person to ask for….. she is also very cute."
We responded:
"Thank you so much for the 5 stars, Jonny! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Lisa Burden

September 30, 2026

5  out of  5
rating by Lisa Burden
"Shelly was very helpful! She was able to answer all my questions. Along with helping, Shelly was very personable!"
We responded:
"Thank you so much for the 5 stars, Lisa! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Wendy Martinez

September 25, 2026

5  out of  5
rating by Wendy Martinez
"I can’t say enough good things about my insurance agent! Chaunte is always incredibly helpful, knowledgeable, and genuinely cared about making sure I had the right coverage at a price that worked for me. She answers all of my questions, and is always quick to respond. It’s hard to find someone who truly goes above and beyond for their customers. Highly recommend! ⭐️⭐️⭐️⭐️⭐️ Go see Chaunte for all your insurance needs!!!"
We responded:
"Thank you Wendy!"
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Brandon Brackens

September 25, 2026

5  out of  5
rating by Brandon Brackens
"Cristal was very very nice and very helpful!! She really made my experience so easy!"
We responded:
"Brandon, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Ennis insurance team! - Your State Farm Agent, Cara Castellow "
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Alex Martinez

September 25, 2026

5  out of  5
rating by Alex Martinez
"I had a great experience with Chaunte! She’s amazing and really took the time to go over everything with me and make sure I had the best coverage for my needs. She’s knowledgeable, patient, and genuinely cares about her customers. Her customer service is outstanding, and I highly recommend her!"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Shelby Stanley

September 25, 2026

5  out of  5
rating by Shelby Stanley
"Chaunte works hard and takes pride in the job that she does. She’s goes above and beyond to take care of any concerns, wants and needs. Hands down trust her with everything!"
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Kendra Rush

September 24, 2026

5  out of  5
rating by Kendra Rush
"Crystal was nice, friendly and very easy to talk to! Definitely made my experience great and easy"
We responded:
"Thanks so much for the amazing review, Kendra! We really appreciate your support here in Ennis. Just reach out anytime if you need us - we’re here for you. "
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Eduardo Velazquez

September 23, 2026

5  out of  5
rating by Eduardo Velazquez
"Thankful to have spoken with Shelley, amazing customer service and answered any and all questions I had. Truly exceptional experience made it extremely easy"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Cheryl

September 18, 2026

5  out of  5
rating by Cheryl
"I had a great visit with Shelly. She was kind, patient and great explaing my coverage. I will be sharing my experience with family to consider State Farm when needing their insurance needs"
We responded:
"Thanks so much for the fantastic rating, Cheryl! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Sandy Le

September 17, 2026

5  out of  5
rating by Sandy Le
"Shelley Hamilton is so nice and informative and easy to talk to. There’s no pressure to buy. She just lets you know the low-down on insurance whether it’s cars, homes, life, etc… She really cares!"
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Ennis insurance team. "
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Cora Metcalf

September 14, 2026

5  out of  5
rating by Cora Metcalf
"Cristal was fantastic to work with and got me great rates on home and auto. Thanks for all your help.

Cora Metcalf"
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Shirnecia

September 10, 2026

5  out of  5
rating by Shirnecia
"Amazing staff!!! If I ever need help with something they have answers. Brittney Denman is awesome is well. I appreciate her!"
We responded:
"Shirnecia, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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angel misa

September 9, 2026

5  out of  5
rating by angel misa
"i recently worked with ms crystal just getting my car insured and she was so kind and helpful walking me through the entire process i recommend her if your ever in the market for insurance"
We responded:
"angel, thank you for the fantastic review! We’re always here to support you with your insurance needs in Ennis. "
Profile photo of Jill Shaw

Jill Shaw

August 31, 2026

5  out of  5
rating by Jill Shaw
"Had a very pleasant experience with Cristal and switched all my coverages over to State Farm after many many years with my previous agent."
We responded:
"Jill, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Ennis. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Cara Castellow and Team "